Legal

Privacy Policy

How Flanco (UAB Gigsis) collects, uses and protects your personal data, and the rights you have over it.

1. What does this Privacy Policy mean?

These Terms govern the use of the Service and explain how your personal data is processed.
By accepting the Terms, the Privacy Policy, and confirming your email address, you become a User and gain access to the Service.

2. About Flanco

UAB Gigsis (legal entity ID 304825960)
Registered office: Veiverių g. 9B‑62, LT‑11346 Vilnius, Lithuania
Email: hello@flanco.com
Flanco acts as your personal data controller.

3. What is personal data?

Personal data is any information collected about a natural person that can identify them.
Example from the document: “Personal data includes… first name, last name, address, images and IP address.”

4. Personal Data Processing

4.1 General notes

Flanco processes personal data for various purposes.
Important distinctions:

4.1.1 Users with standard rights

If you use Flanco’s office resource reservation service as a regular user, Flanco acts as a data processor, following instructions from your employer — except when you contact customer service.

4.1.2 Users with administrator rights

If you have administrator rights, Flanco processes some of your personal data directly and you fall under this Privacy Policy.

4.2 Processing purposes

4.2.1 Concluding and performing service contracts

If you represent a customer and have admin rights, Flanco processes:

  • first name
  • last name
  • email
  • phone number
  • title

Legal basis: legitimate interest
Retention: 10 years after contract end

4.2.2 Communicating with customers

If you contact Flanco about issues, they process:

  • first name
  • last name
  • email
  • images
  • details in your request

Legal basis: legitimate interest
Retention: communication period + 1 year

4.2.3 Performing contracts

Flanco processes personal data of:

  • employees of customers/suppliers
  • natural‑person suppliers/service providers

Data includes:
“first name, last name, birth date, phone number, email address, contents of correspondence, date, images…”

Legal basis:

  • legitimate interest (employees of legal entities)
  • contract performance (natural persons)

Retention:

  • While contract is active
  • If data appears in contract → 10 years after contract end

4.2.4 Sending offers

If you are a customer and have not opted out, Flanco may send:

  • similar goods/services (legitimate interest)
  • other offers (consent required)

Data processed:

  • first name
  • last name
  • email

Retention: 3 years after purchase or consent.

You may opt out anytime.

4.2.5 Cookies

Cookies may be placed on your device when using the website/app.

Types:

  • Strictly necessary cookies — essential for operation
  • Analytical/performance cookies — require consent
  • Functionality cookies — require consent
  • Cookies used by service providers (e.g., Webflow)

Cookie management:
Browsers allow blocking/deleting cookies, but blocking all cookies may break website functionality.

4.2.6 Location data

The mobile app may request location access only to enable features like unlocking doors.
Flanco does not store or retain location data.

5. Flanco as Data Processor

If you are assigned user rights by your employer, Flanco processes your data according to employer instructions.
You may contact either Flanco or your employer regarding data processing.

6. Data Disclosure

Flanco may disclose your data to:

  • employees
  • managers
  • agents
  • debt collection companies
  • marketing/IT service providers
  • subcontractors

Other cases:

  • legal requirements
  • protecting Flanco’s rights
  • business sale or asset transfer

Your data is not transferred to third countries or international organizations.

7. Security of Your Personal Data

Flanco processes data according to GDPR and Lithuanian law, using technical and organizational measures to prevent:

  • destruction
  • modification
  • disclosure
  • illegal handling

8. Your Rights

8.1 Right to withdraw consent

You may withdraw consent at any time.

8.2 Right of access

You may request confirmation of whether your data is processed and access it.

8.3 Right to request more information

You may ask for clarification about how your data is used.

8.4 Additional rights

You may request:

  • correction of inaccurate data
  • erasure (per GDPR Article 17)
  • restriction of processing
  • data portability
  • objection to processing (especially marketing)

9. Complaints

If you believe your rights are violated, contact Flanco.
Response time: within 1 month, extendable by 2 months for complex cases.

If unsatisfied, you may complain to:

  • your national data protection authority
  • Lithuanian State Data Protection Inspectorate (vdai.lrv.lt)

10. Responsibility

You must ensure your data is accurate and notify Flanco of changes.
Flanco is not liable for damage caused by inaccurate or outdated data you provided.

11. Changes to the Privacy Policy

Flanco may update the Privacy Policy anytime.
Updates take effect upon publication.
Significant changes will be announced on the website.

Last update: 2025‑11‑13